Matrix System Integration Lab, LLC (MSI Lab) provides management consulting, project management, systems integration and software development services with an emphasis on contact center technology applications and operational practices. The principals of the firm have a continuous track record of outstanding performance dating back to 1988..

Technology Reviews

Audits - Evaluations of current in-place solutions to identify potential business, performance and operational impacts....Read More


Technology Management

Strategic and tactical planning – Develop plans to align strategic business plans to communications technologies to meet...Read More

All Services


SoftPhone
Real Time Call Routing Control
Skill Assessment Software
Training Software
Agent productivity tools
System Admin and Performance

Matrix System Integration Lab
5042 Maple Drive
Pleasant Hill, Iowa 50327-2039 USA
Tel: (515) 200-2599
Fax: (515) 200-2596

info@matrixsilab.com